Last Updated: February 2021
Our Terms of Sale were designed to treat Customers fairly, in order to make the shopping/selling experience with KlipKlap just as exceptional as the items.
To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or collection.
If the Customer is unsure about an item’s condition, dimensions, quantity, or description, they can send their questions to us by making use of the Contact Us form on the website or by sending an email to info@klipklap.co.za
CAN I CANCEL AN ORDER?
If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a full refund.
The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If in doubt, the Customer can contact us via the Site.
If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.
CAN I RETURN AN ITEM?
Consumers based in South Africa can request to return the Goods up to 14 days after the Goods have been received. Once accepted, the buyer is liable for the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).
To initiate a return, the Customer should make use of the Contact Us form on the website or by sending an email to info@klipklap.co.za. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.
As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.
Additionally, the Customer may not return an item for “inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that the buyer measures all access areas prior to making a purchase.
In the case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from KlipKlap to a Customer) are non-refundable.
The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to us in the same condition, we will confirm receipt and refund the Customer. If an item is returned damaged, or in an unsuitable condition, KlipKlap will not be able to process the refund and the item may be returned to the Buyer. All items are inspected on return.
Acting under the Consumer Rights Act, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to KlipKlap or reject the delivery on arrival.
Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund. These items are sold ‘Voetstoots’ (as is).
We may refuse the return of an item if it has been altered by the Customer in any way. KlipKlap are not liable for any damages or loss sustained in transit via third parties.